FAQ

How do to send a repair in

Please Fill out the below Service and Repair Form and Simply post it in with your repairs to our repair department.

We suggest registered post, no need to include the packaging, just padded post pack.

Our address is Designa Accessories, PO Box 2576 Taren Point 2229

Please don’t forget to send in the Completed Service and Repair Form and include your stamped warranty or proof of purchase.

If you do not have either of these, one of the agents will contact you with a quote prior to any repair work carried out to your watch.

Download Customer Service and Repair Form

Download Store Service and Repair Form

Authorised Internet Dealers & Warranty

Only a limited number of internet sites operating within in Australia and New Zealand are Authorised Internet Dealers.

If you are purchasing on the Internet you need to be wary as many unauthorised sellers and non-authorised internet sites may look like legitimate, but they may not be.

Products sold by non-authorised internet sites may not be genuine and may not carry warranty in Australia or New Zealand.

As a result, the manufacturer’s warranty is void, only genuine products have a warranty from the original sale date from an authorised stockist.

Genuine watches are marked with a unique model number to confirm its originality and if it is a legitimate model sold within Australia and New Zealand.

If you have a query regarding the originality of a product or if a seller or dealer (Internet or other) is authorised, please contact customer sales support on 02 8543 4600

How Long does it take to get a repair done

Our current turnaround time is approximately 6 weeks.

How do you get a replacement band for your watch

Please email a photo of the watch to customer.service@designa.com.au so availability and pricing can be checked.

For Sales Enquires, you can email

sales.orders@designa.com.au

or Call 02 8543 4600, press option 1, 8:30am to 5pm Monday to Friday

For any spare part enquiries, you can email

customer.service@designa.com.au

or Call 02 8543 4600, press menu option 2, 10am to 3pm Monday to Friday

For Customer Service Enquires, you can email

customer.service@designa.com.au

or Call 02 8543 4600, press option 2, 10am to 3pm Monday to Friday

For Accounts Receivable Enquires, you can email

ar@designa.com.au

or Call 02 8543 4600, press option 5, 9am to 5pm Monday to Friday

For Accounts Payable Domestic Enquires, you can email

apdom@designa.com.au

or Call 02 8543 4600, press option 6, 8:30am to 4:30pm Monday to Friday

For Accounts Payable International Enquires, you can email

apint@designa.com.au

or Call 02 8543 4600, press option 6, 8:30am to 4:30pm Monday to Friday

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